Understanding and developing positive approaches to managing conflict effectively
We all know that conflict is inevitable in organisations. Dealing with the consequences can be timely and expensive. As psychologists, we have an in-depth understanding of what causes conflict and how, as humans we respond in conflict situations.
Our approach is to focus on these three areas:
Cognitive Skills: identifying the personal and organisational costs of conflict
Raising awareness of our own unique approach to conflict situations
Emotional Skills: understanding the triggers that cause our emotional responses
Supporting resilience to be able to manage our emotions
Behavioural Skills: Developing new approaches to constructive communication
Building a “behaviour toolbox” that gets the best from others
We offer a range of group and one-to-one services:
- Coaching individuals to understand and develop their own approach
- Teambuilding using the Conflict Dynamics Profile to deepen awareness of each other’s approaches and to build the right climate for managing conflict
- Leadership development to increase leaders’ knowledge of the causes and effects of conflict so they can manage conflict better in their teams and organisations
