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Culture Change


We get asked to do culture reviews for two reasons: either the organisation knows that something in their culture is unhealthy and needs to change, or the organisation wants to encourage a new type of behaviour.  In the first instance, this could mean a lot of conflict, frequent miscommunication or low productivity that isn’t caused by equipment or process.  The second situation happens when an organisation recognises the need to be different, maybe more inclusive, more collaborative or more creative.

In order to drive change, an understanding of current behaviour is crucial.  We use a range of research techniques including surveys and questionnaires, interviews and focus groups to understand the current culture and drivers for particular behaviours.

We work with leadership teams to explore the results, their implications and make recommendations for actions to support change.


Defining the need for change

We work with you to agree the research question, or outcome you are looking for and design organisational research around this.

Engaging staff

We provide clear communication to staff about the purpose of the review, their contribution and agree the parameters around confidentiality.  We provide a dedicated point of contact to respond to any concerns or questions that staff may have.  Our team are supportive, friendly and professional and we are skilled at creating safe spaces for disclosure.


We review all the data collected to provide quantitative and qualitative analysis.  This is presented in clear reports and we will go through all the results with you, working together to define actions and develop a communication plan to report findings back to staff.

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Case studies

Case Study

Newport City Council

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Case Study

Aspiring School Leader Development Programme

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